Below are our most asked questions. If you do not find an answer to your question below.

Please contact us by phone or email and we would be happy to answer any questions that you may have.

Click on a question below to expand the answer.

How do I place an order? +

Orders can be either placed on line via our website at www.balloonhq.com.au or feel free to discuss your options with one of our friendly team members via email: sales@balloonhq.com.au or Ph: 1300 59 66 11

How long will my balloons last? +

Most bouquet and decoration items have the float time Included. As there are so many factors that can effect a balloons lifetime it is hard to give a definitive time frame. We treat all our bouquet latex balloons with float extender which will give your balloons a longer life span. 

Do you offer same day delivery? +

Yes we do offer same day delivery for all orders placed prior to 10.30am Monday - Friday and 9am Saturday

How will I know when my balloons have been delivered?+

We will mark your item as fulfilled and the website will generate either a text message or email or both to you 

What are the costs?+


What if no one is home to accept delivery?+


I have bought a coupon how do I use it?+


I have bought a coupon how do I use it?+


What is Hi Float?+ 

HI-FLOAT balloon treatment is a solution of a plastic material dissolved in water. It forms a coating inside latex balloons that greatly reduces helium or air loss. With ULTRA HI-FLOAT, party decorations can be prepared a day ahead of time, and balloon bouquets will float for several days. Helium-filled latex balloons float 25 times longer on average with ULTRA HI-FLOAT, and air-filled latex balloons maintain full size for over one month with ULTRA HI-FLOAT. HI-FLOAT is very safe. It is nontoxic, non-irritating, noncorrosive, nonflammable and biodegradable. It is similar to the glue on the back of postage stamps.

Can I pick up my balloon order to save on delivery charges? +

We are a home based business and happy to arrange pick up at a mutual time. We are located in Edens Landing 4207

I can’t find what I am looking for? +

Often we have stock in that is not on the website so please contact us via email: sales@balloonhq.com.au or Phone: 1300 59 66 11. 

Alternatively if you have an inspiration image you would like to send through that you would like us to quote to recreate please do so. 

Where does the latex used in balloons come from?+


Balloon HQ are a member of PEBA+


PEBA are an advocacy body formed to promote positive changes in balloon industry practices, community education, corporate governance and to be a consultative body for legislative policy relating to balloons

Are there choking hazards with small children? +




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