FAQs

Below are our most asked questions. If you do not find an answer to your question below.

Please contact us by phone or email and we would be happy to answer any questions that you may have.

Click on a question below to expand the answer.

How do I place an order? +

Orders can be either placed on line via our website at www.balloonhq.com.au or feel free to discuss your options with one of our friendly team members on 1300 596 611

How long will my balloons last? +

We are a subscription system that is set up to help you sample and enjoy treats from all across the world on a monthly basis. Our snacks consist of a whole variety of styles, from candy and chips to crackers and cookies – we’ll deliver as many varieties and styles as we possibly can to you each and every month!

Do you offer Same day delivery? +

That depends – we have X options to pick from. Each option provides you with a specific volume of snacks – check out our Subscription Plans to see what volume of treats you will receive every month. Subscription plans can be from 3-12 month packages – please let us know what you are looking for and we’ll do what we can to assist.

How will I know when my balloons have been delivered?+

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

What are the costs?+

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

What if no one is home to accept delivery?+

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

I have bought a coupon how do I use it?+

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

I have bought a coupon how do I use it?+

We aim to make all orders arrive at your door within four working days of your order.

Typically, our team will handle shipping on, at the latest, the 25th of every month. If you signed up on the 26th, for example, you would miss the cut-off point for that month. We make sure that your billing is spaced out and fair if you miss cut-off points to avoid you being billed twice in quick succession. If this happens, then we will delay the billing for a cut-off order until DATE. If you would prefer to move things along, though, please contact us and we can bill you faster to get the box sent out to you quicker: just let us know what you need and well get things started.

What is Hi Float?+

We aim to make all orders arrive at your door within four working days of your order.

HI-FLOAT balloon treatment is a solution of a plastic material dissolved in water. It forms a coating inside latex balloons that greatly reduces helium or air loss. With ULTRA HI-FLOAT, party decorations can be prepared a day ahead of time, and balloon bouquets will float for several days. Helium-filled latex balloons float 25 times longer on average with ULTRA HI-FLOAT, and air-filled latex balloons maintain full size for over one month with ULTRA HI-FLOAT. HI-FLOAT is very safe. It is nontoxic, non-irritating, noncorrosive, nonflammable and biodegradable. It is similar to the glue on the back of postage stamps.

Can I pick up my balloon order to save on delivery charges? +

We are a subscription system that is set up to help you sample and enjoy treats from all across the world on a monthly basis. Our snacks consist of a whole variety of styles, from candy and chips to crackers and cookies – we’ll deliver as many varieties and styles as we possibly can to you each and every month!

I can’t find what I am looking for? +

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

Where does the latex used in balloons come from?+

Yes, every month we’ll deliver snacks from various parts of the world and making sure it’s mixed up. Nothing is divulged until you open the box, though, so you can find that the surprise in what I you get from our variety of treat selections is one of the most exciting parts of the process! Each box comes with details of what is contained within so that you find out about the make-up of each of the snacks and whether or not they could become an issue due to allergies.

Should you be worried about allergies, then we recommend avoiding to subscribe at present. We are still refining our order catalogue and will only open this up to allergies when we have 100% confidence our system allows us to do without fear of issues.

Please be aware that some of our snacks have meats in them, so if you are vegan/vegetarian or your lifestyle avoids you from investing in such products, please consider refraining from subscribing.

Are latex balloons biodegradable? +

Latex is a 100-percent natural substance that breaks down both in sunlight and water. The degradation process begins almost immediately. Oxidation, the “frosting” that makes latex balloons look as if they are losing their color, is one of the first signs of the process. Research shows that under similar environmental conditions, latex balloons will biodegrade at about the same rate as a leaf from an oak tree.

What happens to balloons that fly away? +

Latex is a 100-percent natural substance that breaks down both in sunlight and water. The degradation process begins almost immediately. Oxidation, the “frosting” that makes latex balloons look as if they are losing their color, is one of the first signs of the process. Research shows that under similar environmental conditions, latex balloons will biodegrade at about the same rate as a leaf from an oak tree.

Are there choking hazards with small children? +

Latex is a 100-percent natural substance that breaks down both in sunlight and water. The degradation process begins almost immediately. Oxidation, the “frosting” that makes latex balloons look as if they are losing their color, is one of the first signs of the process. Research shows that under similar environmental conditions, latex balloons will biodegrade at about the same rate as a leaf from an oak tree.

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